Please note, we are experiencing delays in the processing of returns by 5-15 business days. We are working our best to get the returns processed as soon as possible, but if you would like an update on your return, please don't hesitate to reach out to our Customer Service Team at firstname.lastname@example.org or on 1300 727 355.
Our Customer Service Team are available for over the phone and email support from 9am - 5pm AEST Monday to Friday (excluding public holidays).
Please note: some responses from our team may be delayed, but be assured your query is important to us and one of the team will be in contact as soon as possible. We apologise for any inconvenience.
We are currently experiencing minor delays in the processing of returns and exchanges. Please contact our customer service team for further information.
Need to return your order for a refund?
We accept refunds for items within 60 days of purchase (28 days for sale or outlet items). We offer exchanges for size only. Our return policy is applicable to both online and in-store 'floor to door' purchases.
Please note, we do not offer exchanges for international purchases (refunds only). The freight cost for change of mind returns for international orders is at the customer's expense.
We only accept returns of items purchase at www.rbsellars.com.au or our RB Sellars Stores.
Dependent on where you purchased your items please follow our simple process.
Note : If you discover a fault with your item, please call us at 1300 727 355 to arrange your return directly.
Please ensure you have read our returns policy within our FAQs below.