Returns

For orders placed via RBSellars.com.au

Step 1 : Fill out your returns form that you received within your order. Alternatively, you can download a new returns form here:

Step 2 : Use our Australian Post portal to lodge and print your free return and receive your postage label. Click here.

Step 3 : Package your return garments with the filled in returns form.

Step 4 : Attach the printed return label onto the front of the package and take to the post office or place in a red post box.

International customers are responsible for return postage and any costs associated with the return.

For purchases made at an RB Sellars Store

Step 1 : Ensure you have proof of purchase.

Step 2 : Take your item(s) and proof of purchase to your nearest RB Sellars store for a refund or exchange.

If you're unable to go back to store, please send your return to RB Sellars Returns, 20 Southern Ct, Keysborough, VIC 3173 for processing.

At RB Sellars, we strive to ensure your satisfaction with every purchase. Please review our updated returns policy below:

Full Price Items: You have 30 days from the date of receipt to request a refund or exchange.

Sale Items: You have 14 days from the date of receipt to request a refund in-store or online. Please note, sale items can be exchanged in-store only.

Final Sale Items: Items marked as Final Sale, or purchased at more than 50% off the RRP, are considered Final Sale. These items are not eligible for refund, exchange, or gift voucher, unless they are deemed faulty.

Under Australian Consumer Law, you are entitled to repair, replacement, or refund for faulty products in accordance with ACCC guidelines.

Please note that gift vouchers are not eligible for return.

We kindly ask that you adhere to the following procedure when seeking a refund or exchange:

To Seek a Refund or Exchange:

A. Return the product in its original condition within the specified timeframe.

B. Ensure all original tags and labels are attached to the product.

C. Provide the original RB Sellars invoice as proof of purchase.

Products purchased online can be returned either online or in-store, except for those purchased using PayPal or Afterpay, which must be returned via the online procedure. RB Sellars is not responsible for any returns lost or damaged in transit.

For Products Purchased In-Store:

Take your item to any RB Sellars store in Australia or return to the online warehouse. For a list of stores, click here.

Once your returned product is received by RB Sellars, it will be assessed for compliance with this policy.

If the return is approved:

Exchange: Your exchange will be processed within 2-5 business days or immediately if returned to the store.

Refund: If a refund is approved, it will be processed within 2-5 business days of approval, or immediately if returned to a store.

Please note that if you purchased your product via credit card, it may take up to 5 business days for the refund to appear on your credit card statement.

Faulty Product: If your product has a fault, please contact us directly on 1300 727 355 or email customerservice@rbsellars.com.au to arrange your return. The Australian Consumer Law guarantees cannot be excluded by law. If the product you have purchased has a fault, RB Sellars will arrange for a repair, refund, or replacement in accordance with the law.

Returning Your Item

RB Sellars Store Purchases;

Provided the above has been met, store purchases can be returned in person to any RB SELLARS store or by post to;

RB Sellars Returns

20 Southern Ct,

Keysborough, VIC 3173

Please provide your emailed invoice as proof of purchase.

Please be advised we do not refund the original freight cost for an order unless discussed prior to return under special circumstance.

Returning Your Item

Please email our customer service team customerservice@rbsellars.com.au with your order number, and any details and images of faults prior to returning your faulty or damaged item.

RB Sellars Store Purchases;

Provided the above has been met, store purchases can be returned in person to any RB Sellars store or by post to;

RB Sellars Returns

20 Southern Ct,

Keysborough, VIC 3173

Please include proof of purchase.

RB Sellars online Purchases;

Provided the above has been met, online purchases can be returned by post using the online return service, or in-person to any RB Sellars store for an exchange (please take your emailed invoice as proof of purchase with you). Refund requests for online purchases made using PayPal or Afterpay cannot be processed in-store and must be returned via the online return portal for a refund via PayPal or Afterpay.

Please be advised we do not refund the original freight cost for an order unless discussed prior to return under special circumstance.

Sale items can be returned within 14 days of order date for exchange or refund.

Items purchased on Clearing Sale, items marked as Final Sale, or items purchased at more than 50% off the RRP, are considered Final Sale. These items are not eligible for refund, exchange, or gift voucher, unless they are deemed faulty.

Please note: we do not offer exchanges on International orders. Refunds only.

To return

Step 1 : Fill out your returns form that you received within your order. Alternatively you can download a new returns form.

Step 2 : Package your return garments with the filled in returns form.

Address to:

RB Sellars Returns

20 Southern Ct,

Keysborough, VIC 3173

AUSTRALIA

International customers are responsible for return postage and any costs associated with the return.

For assistance please contact our customer service team: customerservice@rbsellars.com.au