FAQS
Some of our frequently asked questions
When will you send my order?
Delivery times vary depending on the shipping address on the order, and the available shipping options. Please allow 1-5 business days for your order to be processed by the warehouse. Once processed, your order will be sent via the shipping option selected at checkout. For the most up-to-date information on order processing, please see our Delivery & Shipping page.
Do you ship internationally?
At this stage we are only delivering within Australia and New Zealand.
Can I change my order once payment has been made?
All online and mail/phone orders immediately go to our warehouse, which means we are unable to change your order once it has been made.
How can I place a uniform order/can I do this online?
For uniform enquiries please email at uniforms@rbsellars.com.au or via phone at 03 8582 6866. You can also view our complete uniform offering here.
The item I want is sold out online...
Which payment methods are accepted?
We accept Credit Card, Afterpay, PayPal and Gift Card. For more information on our payment terms click here.
Where are your stores located and what are their opening times?
We have stores located in VIC, NSW, QLD and TAS. For a full list of stores and up to date opening hours click here. These stores have most of our range of seasonal and workwear styles. However, if something is not available in-store, we can post to you, or to the store for pick up. You can alternatively contact customer service on 1300 727 355 and they can assist you. Please note a $10 postage cost may apply.
How can I find the right size for me?
All products have a Size Guide link above the size chart on their product pages and will list in the product description if there is a varied fit. Size guides are shown in body measurements. Please follow the measuring tips provided on the guide to help you find the best size/fit for you. You can also contact our customer service team on 1300 727 355 if you need assistance.
How do I reproof an oilskin?
With wear over time, the oil and wax on the Oilskin fabric will naturally dry out. We recommend regular monthly checks to prevent dryness and promote longevity.
- You will require one tin of Driza-Bone Reproofer
- Wax compound needs to be heated and melted before use
- Use only genuine Driza-Bone Reproofer as substitutes may harm your garment
- Do not use any leather care goods to treat your Oilskin garment as the Oilskin has different properties to leather
Directions for use
1. Use only genuine Driza-Bone Reproofer Wax (tin)
This is a oil/wax compound that needs to be heated up by placing the tin in hot water (with the lid off) as this will liquefy the wax
2. Do not place tin in microwave
3. Place the garment on a flat surface and apply
Reproofer Wax using a soft-bristled paintbrush or sponge, paying particular attention to vulnerable areas such as shoulders, neck seams and places subject to friction
4. After reproofing, hang the garment out in the sun on a warm day or use the heat of a hairdryer on a low setting, spreading the heat evenly over the coat
5. After drying, place the garment on a strong hanger and leave to cool
How should I store my oilskin?
- Always store your Oilskin in a dry, well-ventilated area
- Do not place in a cupboard or plastic bag for long periods of time as it will become mouldy
- If your Oilskin becomes mouldy, we recommend hanging it under full sun for a couple of weeks
- The oil and wax proofing on your garment is designed to keep you dry but can also rub off on other fabrics, furnishings and garments so be careful when wearing or storing your coat and do not place next to porous surfaces
- Do not stitch through or repair the outside of the fabric unless absolutely necessary
- If repairs need to be made, please make sure the area is reproofed after repairing to prevent leaking
How do I return an item?
Simply follow our returns process here for a seamless return.
How quickly do I need to return my order if it is not what I want?
For full priced items you have 30 days to return your order for an exchange or refund and 14 days to return sale items, (we do not offer refund or exchange on final sale items).
For more information, please visit our Returns & Exchanges.
Tell us about your sustainability & ethics...
As a family owned business inspired by the Australian landscape, RB Sellars are committed to the impact we make on the people working on the land, and the environment as a whole.
Proudly 100% Australian owned and based in Melbourne, Australia, our Design and Quality Assurance teams work together to ensure our fabrics and garments meet the standards expected by our customers.
Our fabrics, garments and trims are tested both in-house and by reputable 3rd party bodies to ensure they meet both mandatory and desired quality requirements.
Where possible, we seek to use Australian materials and are always looking to increase our support of local manufacturers and suppliers. Our collections are ethically produced in factories both locally and globally, using quality sourced materials.
All RB Sellars suppliers are required to hold an Ethical Sourcing accreditation via a recognised 3rd party body to ensure their code of conduct meets international standards for; working conditions, employee treatment, fair wages, prohibition of child labour and modern slavery, environmental practices, bribery and corruption.
Due to our long-standing relationships with our trusted suppliers, we know that our workers are treated fairly and with respect.
We consider our environmental impact by utilising up-cycled materials and fixtures across our stores and recycled materials for printed packaging, in-store signage and collateral where possible.
At RB Sellars we strive for excellence, authenticity and transparency. We encourage you to provide us with your valuable comments and suggestions as we continue to evolve.