We're upgrading to a new Customer Accounts experience to make logging in to your RB Sellars account easier and more secure. 

Instead of remembering a password, you'll now receive a one-time verification code by email each time you sign in. No passwords to create, remember or reset. 

This upgrade gives you a smoother account experience, improved security, and easier access to your order history, saved details and future account features. Your account information and order history remain unchanged, and you can continue using the same email address you've always used with us. New customer accounts use password-less sign-in with email verification codes and are designed to provide a more secure, streamlined customer experience. 

 Customer Account FAQs 

1. How do I log in now? 

Logging in is now quicker and easier. Simply enter the email address linked to your RB Sellars account and we'll send you a secure 6-digit verification code. Enter the code and you're in, with no password required. New customer accounts use a password-less sign-in experience with a one-time verification code sent to your email. 

 2. Where's my code? 

After entering your email address, your verification code will be sent to your inbox. Be sure to check your spam, junk, promotions, or clutter folders if it doesn't appear straight away. 

 3. What happened to my password? 

As part of our upgrade to new customer account experience, passwords are no longer required. Instead, you'll receive a unique verification code each time you log in. New customer accounts use password-less authentication and one-time email verification codes instead of password. 

 4. Why did you remove passwords? 

The new login experience is designed to be simpler and more secure. There's no need to remember passwords or reset forgotten ones. The updated customer accounts provide password-less authentication and eliminate password reset requirements.  

 5. Have I lost my account? 

No. Your RB Sellars account details remain in place. Simply log in using the same email address you've previously used with us and we'll send you a verification code. 

 6. Do I need to create a new account? 

In most cases, no. If you already have an RB Sellars customer account, simply use the same email address you've used with us before. If you've never shopped with that email address, the system may create a new customer account the first time you sign in. The process allows customers to sign in without a separate account creation process, and new customer records can be created when a new email address is used.  

 7. Has my order history been deleted? 

Not at all. Your order history remains available through your account. The new password-less customer accounts continue to support order history and order status tracking.  

 8. Is this secure? 

Yes. The new account experience uses secure email verification codes instead of passwords. This helps reduce the risk of password-related security issues while making sign-in easier for customers. It is also a more secure sign-in method based on one-time verification codes.  

 9. I entered my email address but didn't receive a code. What do I do? 

Please try the following: 

• Check your spam, junk, promotions, or clutter folders. 
• Make sure you've entered the correct email address. 
• Wait a few minutes, as email delivery can occasionally be delayed. 
• Request a new code. 

If you're still having trouble, please contact the RB Sellars Customer Service team and we'll be happy to assist. 

 10. The code hasn't arrived 

Verification emails usually arrive within a few minutes. If it hasn't arrived: 

• Check your junk or spam folder. 
• Search your inbox for "RB Sellars". 
• Request a new code. 
• Confirm you're checking the inbox for the same email address you entered. 

If the issue continues, contact our Customer Service team for assistance. 

 11. My verification code expired 

For security reasons, verification codes are only valid for a limited time. Simply return to the login screen and request a new code. 

 12. I requested multiple codes. Which one do I use? 

Always use the most recent verification code you've received. Older codes may no longer be valid once a new code has been generated. 

 13. I don't have access to my email right now. How do I log in? 

To protect your account, you'll need access to the email address linked to your account in order to receive a verification code. If you can no longer access that email address, please contact our Customer Service team so we can discuss your options. 

 14. Why can't I see all my orders? 

This usually happens when you've used more than one email address when shopping with RB Sellars. 

Your order history is linked to the email address you use to log in. If you've placed orders using different email addresses over time, some orders may appear under a different account. 

Try logging in with any alternate email addresses you've used previously. If you're unsure which email was used for a past order, our Customer Service team can help investigate. 

Delivery times vary depending on the shipping address on the order, and the available shipping options. Please allow 1-5 business days for your order to be processed by the warehouse. Once processed, your order will be sent via the shipping option selected at checkout. For the most up-to-date information on order processing, please see our Delivery & Shipping page.

At this stage we are only delivering within Australia and New Zealand.

All online and mail/phone orders immediately go to our warehouse, which means we are unable to change your order once it has been made.

For uniform enquiries please email at uniforms@rbsellars.com.au or via phone at 03 8582 6866. You can also view our complete uniform offering here.

If the item you're looking for is out of stock online, please contact our Customer Service team on customerservice@rbsellars.com.au or 1300 727 355. They can check availability across our stores.

We accept Credit Card, Afterpay, PayPal and Gift Card. For more information on our payment terms click here.

We have stores located in VIC, NSW, QLD and TAS. For a full list of stores and up to date opening hours click here. These stores have most of our range of seasonal and workwear styles. However, if something is not available in-store, we can post to you, or to the store for pick up. You can alternatively contact customer service on 1300 727 355 and they can assist you. Please note a $10 postage cost may apply.

All products have a Size Guide link above the size chart on their product pages and will list in the product description if there is a varied fit. Size guides are shown in body measurements. Please follow the measuring tips provided on the guide to help you find the best size/fit for you. You can also contact our customer service team on 1300 727 355 if you need assistance.

Alternatively, please visit our Size Guide page to view our guides.

With wear over time, the oil and wax on the Oilskin fabric will naturally dry out. We recommend regular monthly checks to prevent dryness and promote longevity.

- You will require one tin of Driza-Bone Reproofer
- Wax compound needs to be heated and melted before use
- Use only genuine Driza-Bone Reproofer as substitutes may harm your garment
- Do not use any leather care goods to treat your Oilskin garment as the Oilskin has different properties to leather

Directions for use

1. Use only genuine Driza-Bone Reproofer Wax (tin)
This is a oil/wax compound that needs to be heated up by placing the tin in hot water (with the lid off) as this will liquefy the wax
2. Do not place tin in microwave
3. Place the garment on a flat surface and apply
Reproofer Wax using a soft-bristled paintbrush or sponge, paying particular attention to vulnerable areas such as shoulders, neck seams and places subject to friction
4. After reproofing, hang the garment out in the sun on a warm day or use the heat of a hairdryer on a low setting, spreading the heat evenly over the coat
5. After drying, place the garment on a strong hanger and leave to cool

- Always store your Oilskin in a dry, well-ventilated area
- Do not place in a cupboard or plastic bag for long periods of time as it will become mouldy
- If your Oilskin becomes mouldy, we recommend hanging it under full sun for a couple of weeks
- The oil and wax proofing on your garment is designed to keep you dry but can also rub off on other fabrics, furnishings and garments so be careful when wearing or storing your coat and do not place next to porous surfaces
- Do not stitch through or repair the outside of the fabric unless absolutely necessary
- If repairs need to be made, please make sure the area is reproofed after repairing to prevent leaking

Simply follow our returns process here for a seamless return.

Festive season return extension on purchases from 3rd December to 24th December 2025.

Full Price Items: You have 60 days from the date of receipt to request a refund or exchange.

Sale Items: You have 30 days from the date of receipt to request a refund in-store or online.

Final Sale Items: Items marked as Final Sale, or purchased at more than 50% off the RRP, are considered Final Sale. These items are not eligible for refund, exchange, or gift voucher, unless they are deemed faulty.

For more information, please visit our Returns & Exchanges.

As a family owned business inspired by the Australian landscape, RB Sellars are committed to the impact we make on the people working on the land, and the environment as a whole.

Proudly 100% Australian owned and based in Melbourne, Australia, our Design and Quality Assurance teams work together to ensure our fabrics and garments meet the standards expected by our customers.

Our fabrics, garments and trims are tested both in-house and by reputable 3rd party bodies to ensure they meet both mandatory and desired quality requirements.

Where possible, we seek to use Australian materials and are always looking to increase our support of local manufacturers and suppliers. Our collections are ethically produced in factories both locally and globally, using quality sourced materials.

All RB Sellars suppliers are required to hold an Ethical Sourcing accreditation via a recognised 3rd party body to ensure their code of conduct meets international standards for; working conditions, employee treatment, fair wages, prohibition of child labour and modern slavery, environmental practices, bribery and corruption.

Due to our long-standing relationships with our trusted suppliers, we know that our workers are treated fairly and with respect.

We consider our environmental impact by utilising up-cycled materials and fixtures across our stores and recycled materials for printed packaging, in-store signage and collateral where possible.

At RB Sellars we strive for excellence, authenticity and transparency. We encourage you to provide us with your valuable comments and suggestions as we continue to evolve.

Dear valued customers,
We have been made aware of a scam website posing as RB Sellars.
We have taken steps to report the scam website and we recommend taking the following precautions:

• Check the website URL. Our official website is rbsellars.com.au
• Check branding and logos. Our logo should read RB SELLARS
• If you are in doubt, please contact our customer service team on: 
  1300 727 355
  customerservice@rbsellars.com.au