Join our family-owned business and share our passion as we continue to grow our brand, explore new opportunities and celebrate future ranges inspired by people who live on the land.
Based in Burnley, Victoria and in various retail stores across Australia, our team shares open plan workspaces and a friendly work culture.
We offer a range of roles across Sales, Customer Service, Finance, HR, Design, Planning and Marketing. If you are looking to join the RB Sellars journey, and believe you share our values, a love of the land, and want to support our community, then get in touch today.
For all enquiries and expressions of interest, please email recruitment@rbsellars.com.au.
Current Vacancies
Customer Service Team Leader - Head Office
THE ROLE
The Customer Service Team Leader is responsible for exceptional customer service across all channels. The role covers customer outreaches by phone, email and chat, and leverages technology/AI to improve the customer experience and the operational efficiency of the service.
You must submit a cover letter addressing why you are a good fit for this role and our brand. Applicants from a rural or regional background are highly desired.
RESPONSIBILITIES
- Lead the customer service function, including one direct report, ensuring that you lead by example and keep the team motivated to deliver exceptional service
- Provide an exceptional customer service experience via phone, chat and other modes.
- Accurately raise and process new orders in AP21 and Shopify for customers (direct, wholesale and B2B)
- Ensure full compliance when processing orders and managing customer details in accordance with privacy policy
- Adopt new technologies and leverage the Gorgias platform to maximise the tools available
- Work closely with the B2B & Wholesale team to build strong customer relationships
- Lead the implementation of HubSpot tool as a Customer Relationship Management (CRM) tool.
- Process any returns as required, following the returns policy.
SKILLS AND EXPERIENCE
- Experience in managing customer queries, F2F or online
- Intermediate computer literacy skills – Word, Excel, AI Tools
- Knowledge of Customer Management systems (preferred).
- Prior experience using Shopify, AP21 or Gorgias (desirable)
- Prior experience in a retail business (desirable)
- Strong written and verbal communication skills
- Ability to deal with and provide solutions for difficult customers
- Ability to set priorities and manage conflicting deadlines
- Ability to work in a team environment
WHAT'S IN IT FOR YOU
- Opportunity to grow your career with iconic Australian heritage brand
- New, custom designed modern workspace at Federal Mills, North Geelong
- Values-led working environment where community, quality and innovation matter
- Generous team discount up to 40% off products
To apply please click here or send your CV to: recruitment@rbsellars.com.au
Assistant Store Manager - Waurn Ponds
THE OPPORTUNITY
We are seeking an Assistant Store Manager to co-lead our passionate team based in Waurn Ponds, Geelong.
You will be responsible for supporting the Store Manager to deliver commercial outcomes, engage the team, deliver exceptional customer experiences, and drive sales to achieve targets as well as manage the day-to day retail operations of the business.
KEY RESPONSIBILITIES
- Drive sales and deliver against KPI’s to achieve commercial results
- Engage a team of ~5-6 including part-timers and casuals to create an excellent employment experience
- Visual merchandising including the upkeep and layout of the store so that it meets the RB Sellars standards
- Follow retail operational procedures so the back-of-house runs smoothly
- Help to train new and existing team members to ensure sales, product and process standards are understood
- Support the Store Manager to outreach to the local community via sponsorships and business-to-business uniform sales
ABOUT YOU
- A love of the country - we love team members who have a farming background or connection to agriculture
- Passion for our product and our brand
- Leadership skills to engage and develop a united team, and co-lead with the Store Manager
- Experience managing to a store sales budget
- Retail operations experience, ideally in apparel, with strong organisation skills across merchandising and stock management
- Exceptional communication and customer service skills
WHY JOIN RB SELLARS ?
- Salary + Super + Clothing Allowance with additional 40% off product benefits
- Rotating roster, every second weekend off.
- Friendly and passionate team culture
To apply please click here or send your CV to: recruitment@rbsellars.com.au
Assistant Store Manager - Armidale
THE OPPORTUNITY
We are seeking an Assistant Store Manager to co-lead our passionate team based in Armidale.
You will be responsible for supporting the Store Manager to deliver commercial outcomes, engage the team, deliver exceptional customer experiences, and drive sales to achieve targets as well as manage the day-to day retail operations of the business.
KEY RESPONSIBILITIES
- Drive sales and deliver against KPI’s to achieve commercial results
- Engage a team of ~5-6 including part-timers and casuals to create an excellent employment experience
- Visual merchandising including the upkeep and layout of the store so that it meets the RB Sellars standards
- Follow retail operational procedures so the back-of-house runs smoothly
- Help to train new and existing team members to ensure sales, product and process standards are understood
- Support the Store Manager to outreach to the local community via sponsorships and business-to-business uniform sales
ABOUT YOU
- A love of the country - we love team members who have a farming background or connection to agriculture
- Passion for our product and our brand
- Leadership skills to engage and develop a united team, and co-lead with the Store Manager
- Experience managing to a store sales budget
- Retail operations experience, ideally in apparel, with strong organisation skills across merchandising and stock management
- Exceptional communication and customer service skills
WHY JOIN RB SELLARS ?
- Salary + Super + Clothing Allowance with additional 40% off product benefits
- Rotating roster, every second weekend off.
- Friendly and passionate team culture
To apply please click here or send your CV to: recruitment@rbsellars.com.au
